Please ensure you include as much information as you possibly can along with pictures or videos of the issue. We also ask you to confirm if you would like to be home when a contractor attends to assess the issue, if you insist on being at home you must ensure you are present during the agreed times otherwise you could incur a missed call out charge. If you are happy for a contractor to collect a key from our office to gain access to the property please advise us of this.
We must make you aware, if we arrange a contractor to attend and anything is found to be a tenant fault you will be liable for the contractor and any associated costs.